You can reach our Customer Care team via email at customercare@violantenessi.com or via Whatsapp: +44 7908 566745.

To place your order, select the desired item(s) and the appropriate size/color and click "Add to cart".   

Your "Shopping cart" will appear on the right-hand side of the screen, and can be accessed elsewhere on the site by clicking the "Shopping cart" icon in the top right-hand corner. Once you have made your selection, please click "Proceed to Checkout" to complete your delivery and payment details. When your order has been confirmed, you will receive an Order Confirmation email.

If your size is out of stock, you can pre-order it by emailing customercare@violantenessi.com.

Please note that you will be charged at the time of placing the preorder.

If you haven't received an order confirmation email within 1 hour of placing your order, we recommend checking your spam or junk email folder. You can also search for our email address "customercare@violantenessi.com".  

If you are still unable to find your order confirmation email please contact our customercare@violantenessi.com team and an Ambassador will be able to assist you.

Enter your voucher code at checkout in the designated field.

Only one code can be used per order.

Orders from violantenessi.com are shipped from our warehouses in the United Kingdom or Italy. The warehouse that will ship your order is determined based on availability of the item(s) purchased and cannot be selected or changed. We request that you allow sufficient delivery time as some orders may require international shipping for this reason.

Our online boutique delivers internationally. You can find the list of available locations through the "Country" menu at check-out. Please contact our Customer Service Team at customercare@violantenessi.com or via Whatsapp: +44 7908 566745 if you have any additional questions.

You'll receive a Shipping Confirmation email with tracking information.

Violante Nessi offers free delivery on all orders for all orders above 500 GBP/ 600 USD/ 500 EUR.

Please note that free shipping will be applied to your order at checkout.

For order placed outside the EU and UK, Violante Nessi covers applicable duties and customs fees for most* delivery countries. *Please refer to the list bellow for countries or regions where Violante Nessi does not cover customs duties: Andorra, Armenia, American Samoa, Azerbaijan, Bhutan, Belarus, Central African, Cook Islands, Fiji, Federated States of Micronesia, France (Overseas islands), Kyrgyzstan, Cambodia, Kiribati, Lao People's Democratic Republic, Marshall Islands, Mongolia, Northern Mariana Islands, Papua New Guinea, Palau, Solomon Islands, Tajikistan, Timor-Leste, Turkmenistan, Tonga, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Samoa.

We accept the following payment methods on violantenessi.com:  

• All major Credit Cards (Visa, Mastercard, American Express, Discover…) 
• Apple Pay
• AliPay
• ShopPay
• Klarna
  

Yes, our website uses secure encryption technology to protect your information.

Items purchased from violantenessi.com can be returned within 10 days of their delivery date.

Please notify us by sending us an email to customercare@violantenessi.com or via Whatsapp: +44 7908 566745 providing your order’s number and if you would like to request a refund, exchange or credit note.

A member of our team will arrange the return for you and send you the return waybill label. 

Please pack your items securely in the original box and include the original invoice from your order inside the package.Visit our Returns and Exchanges page for detailed instructions.

All returns are free of charge, please make sure to use the pre-paid label provided in your parcel.

Please note, only a restocking fee of £10 / €15 / $15 will be charged for returned item(s). This fee will be deducted at refund and does not apply for exchanges or credit notes. 

Exchanges are available for different sizes or colour in the same style.

Contact our Customer Care team for availability and instructions via email at customercare@violantenessi.com or via Whatsapp: +44 7908 566745.

All refunds will be sent to the original payment method.

Violante Nessi uses Italian sizing (IT).

For more information about sizes, you can check the size guide on each product page.